All items sold in our store are covered by the manufacturer's warranty. In the event of a defect in the equipment covered by the warranty, contact the nearest service center listed in the warranty card or on the manufacturers' websites. This is a very quick claim process that allows you to get your equipment back in working order as quickly as possible.
Note: Please keep proof of purchase (receipt or invoice) and the original warranty card until the end of the warranty period - they are the basis for your claim.
Complaints
Before accepting a package, always check that it has not been damaged in transit. If the package has visible external damage, we recommend that you refuse to accept the parcel and then contact us at +48-780-140-444.
After payment of the collected amount and receipt of delivery, it is possible to open the package in the presence of the courier - in case of discrepancies a protocol of discrepancies is made, which is the basis for further claims.
If the purchased goods turn out to have manufacturing defects or not conform to the description, please follow the complaints procedure below:
Send us the item you wish to complain about, enclosing a written statement according to the sample, in which you describe in detail the reasons for complaining about the item, the form of compensation, and the return address and account number to which a refund will be made (depending on the decision made by the store). Transportation is at your expense. In case of payment by credit card, the refund will be made to the card.
Within 14 days after receiving the parcel, we will inform you by e-mail or phone about the outcome of the complaint procedure.
If the complaint is accepted, within 7 working days of the decision we will reimburse you for the expenses you incurred by: repairing the advertised product, sending a new copy of the product or refunding your money.
If the complaint is unfounded, we will provide you with a detailed justification of our decision and send you the goods within 14 working days at your expense.
If you have any doubts, you can contact us by email: Motohillpl@gmail.com or by phone: +48-780-140-444 and we will tell you how to handle your complaint quickly and painlessly.
Product returns
According to the current rules, you have the right to return the ordered product without giving any reason within 10 calendar days from the date of delivery, as part of the cancellation of the contract, according to the general rules of distance contracts. This applies only to consumer sales, so it only applies to sales to a natural person who makes a purchase for a purpose not related to professional or business activities.
The returned goods must have no traces of use - each item must be complete and in its original packaging, the goods are delivered in their original packaging intact. If this condition is not met, the item will not be accepted.
If you wish to return an item:
Send back the product you purchased in undamaged condition and in its original packaging with all contents. Shipping is at your expense.
Enclose your package with a written request to return the item, including the reference number of the account to which the money is to be transferred.
Within 3 working days of receiving your package, we will verify the condition of the returned item (no traces of use, it was not damaged or destroyed, it is in its original packaging with all its contents).
If there are no objections, we will send an email informing you that the item has been successfully returned. A refund will be issued to the enclosed account number within 7 days. If you paid by credit card, the refund will be issued to your card.
If the refund is denied (due to product damage or signs of use), we will notify you via email that the return was not accepted. We will send the item back to the specified return address within 7 business days, postage prepaid.